Reference

Open the Terms That Govern Your Account

We set the rules for account use, local-law access, and payment checks in one place, so you know what applies before you open your account.

One account per personLocal-law access onlyPayment name must matchCurrent terms apply on use
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viutotoslot Open the Terms That Govern Your Account
HELP DESK PATH

Switch to Help for Terms Questions

If a clause feels unclear, we point you to the same team that handles account checks, access questions, and payment-name mismatches. You can reach us in English for an Indonesian audience through live chat, WhatsApp, or email, and the team is available daily from 10:00 to 22:00 WIB. Send your registered email, the device you used, and the date of the action, so we can find the right account faster.

Team online

Live Chat

Use live chat from the account page when you need a fast check on a clause, a login hold, or a name mismatch. We handle it daily from 10:00 to 22:00 WIB, and the thread stays tied to your account history.

WhatsApp

Message us on WhatsApp if you need to ask about a change in terms, a verification request, or a payment trace. Include the exact issue and the rail you used, so we can match the record.

Email

Use email when you need a written trail for a dispute, a correction, or a consent change. Add your registered name, account email, and the page date, and we will answer in the same support window.

DATA AND ACCESS

Browse How We Handle Your Data

We treat the terms as the working rulebook for account use. Your submitted details, session data, and payment traces are handled to verify access, keep the account secure, and answer correction requests.

Data handling

We store the details you submit for signup, checks, and support only for the purposes written in these terms. That lets us trace an issue, confirm account ownership, and answer requests with the right record.

Cookies

Cookies help the page remember your session, language choice, and device state. If you clear them on desktop or mobile browser, you may need to sign in again and confirm the account before continuing.

Account security

Keep your password, one-time code, and device access private. If we see a login pattern that looks unusual, we may pause access until the owner can confirm the account through support.

Retention

We keep account and payment records only for the period needed to settle disputes, complete checks, and meet legal duties. After that period, records are deleted or archived under our retention rules.

Change requests

To request a change, send your registered name, account email, and the exact field you want updated. We only process the request after we confirm it belongs to you.

Contact path

If a term affects your access or a payment trace, reach us through live chat, WhatsApp, or email. Add the date, device, and rail used so we can check the case quickly.

Open Common Questions About Terms

This section answers the questions we hear most when you check the terms before opening an account. It covers who the terms bind, what changes when local law changes, how payment-name checks affect access, and which channel you use when you want a correction or a closer look. Keep your account details ready when you contact us, because matching the right record saves time and avoids back-and-forth.

They apply from the moment you create, access, or keep an account with us. If we post an update, the current page governs future use, and the version that was visible when you acted may still matter for a past case.

Yes, when local law permits access. If the law changes, we follow the current rule for your location, and we may block or limit access until the account fits that rule again.

We may hold the request until the payment name and account data match. That check helps us confirm ownership and reduce errors, especially when the transfer comes through DANA, OVO, GoPay, or QRIS.

Send us the registered account email, the field you want changed, and the reason. We only process the correction after we confirm the request comes from the account owner.

We keep records for as long as needed to settle disputes, complete checks, and meet legal duties. After that, we delete or archive them under our retention rules.

Use live chat, WhatsApp, or email and include the date, device, and action involved. We will check the account history, explain the result, and tell you the next step if more proof is needed.

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